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We can help you to live independently at home

Direct Payments support

The Disability Resource Centre provides a wide range of services to help you live independently at home.

A Direct Payment is a way that people can access funds to arrange their own care and can continue to live as independently as possible.

It is a way of empowering people to make their own choices and to have control over the support they receive.

Local authorities and health authorities in England and Wales have a statutory responsibility. They must offer support to people with assessed needs and the option of receiving a direct payment.

Benefits of a Direct Payment:

You can manage your own care

Hire your own Personal Assistant (PA) to support you with your needs

Be in control of your care funds and any payments due

Live independently within your own home

Have control over your life and make your own choices

We are here to help unpaid carers across Luton

Call: 0300 303 0201

Email: [email protected]

We are open 9am to 5pm Monday to Friday

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News, updates, competitions, tips, money savers, stories, events and more…

Carers Central Newsletter

Carers Central Newsletter is about supporting carers in Luton every week of the year. We share our events and free programmes along with the stories and news from our partner organisations and our funders Luton Council.

By The Disability Resource Centre

The Disability Resource Centre helps you to live a more independent life

If you decide to hire a Personal Assistant (PA), you agree to take on the responsibilities of an employer such as paying tax and National Insurance. You will be expected to manage these payments and comply with employment law and legislations.
As scary as this may sound, you do not have to manage this alone. You can choose to use our Direct Payment Support Team to provide comprehensive support and advice every step of the way.
We will ensure that your payments and accounts are fully up to date and you are complying with all employment and HMRC regulations. Our Direct Payment Support Team offers a payroll service that will manage your tax and National insurance responsibilities.
If you would like our full support, we can also provide you with a fully managed account service. This allows you to still have control of your bank account, but without the stress of having to think about dates, deadlines, and compliance. We can also provide you with regular statements and updates, so you can choose to be as involved or uninvolved as you like (this service is subject to terms and conditions).

Read our new Direct payments services brochure for full details

- Frequently Asked Questions (FAQs)

Look through our Frequently Asked Questions (FAQs) for more information on Direct Payments and how they relate to you.

We can help you to get started…

Arrange a free, no obligation appointment (on the phone and/or online) to chat through your options.

To get started simply send us your name, email and phone number (if you prefer us to call you).

We are here for you

Phone: 01582 470 900

Email: [email protected]

WhatsApp: 07871 744157

Text us: 07871 744157

Talk to us via Facebook Messenger

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Simply click the pink ‘Chat with us”‘ or ‘Email us’ button below, open 10am to 4pm, Monday to Friday.

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Sign-up to our free Carers Central newsletter

News, updates, competitions, tips, money savers, stories, events and more…

Carers Central Newsletter

Carers Central Newsletter is about supporting carers in Luton every week of the year. We share our events and free programmes along with the stories and news from our partner organisations and our funders Luton Council.

By The Disability Resource Centre

Carers Central provides support for unpaid carers in Luton

Carers Central is a hub that enables adult carers to have the information, advice and support they need to have a life of their own, alongside their caring roles.

Call 0300 303 0201 for help and support

Carers Central is a free service provided by The Disability Resource Centre funded by Luton Council in partnership with NHS Luton Clinical Commissioning Group.

The Disability Resource Centre. Registered Charity No. 1041712. Company Limited by Guarantee No.2898000.
Room 1, The Rufus Centre, Steppingley Road, Flitwick, Bedfordshire, MK45 1AH.
© The Disability Resource Centre 2025